Journal of Organisationals Transformation - MyAssignmenthelp.com

Question: Discuss about the Journal of Organisationals Transformation. Answer: INTRODUCTION This is an era of modern mobile technology hence it has become essential for the organisation to make use of the technology that are mobile in nature. This helps to provide 24 hours services to the consumers. Mobile technology helps workers in providing solutions to the consumers even when they are travelling. This kind of technology implementation can be expensive but are highly profitable in the longer run (Aijaz, Aghvami and Amani, 2013). This not only enhances the effectiveness and efficiency of the working process but also helps in reducing the wastage of time due to unavailability of any party. It has become essential for the company these days to implement any such technology. Solutions that mobile technology can provide depend on the industry in which it is implemented. There are various platforms that are available in this regard and its success in the business depends on many kinds of factors and the ways in which it has been implemented within an organisation. Requirements of customer solution via mobile application in a banking sector have been discussed in this report. Also, the report highlights the ways in which other companies implement mobile business solutions for their clients. It also describes about the cost and complexity that is associated with the implementation. An illustration about the variables that influences the cost of mobile solutions and its overall success ensuring growth of the organisation in the competitive environment is also detailed. Mobile business solution This is the solution that is given to the consumers using the technology which is mobile in nature. Since business has taken the path of digitalisation and most of the operations can be performed by digital mediums that are mobile in nature like telephones. Since the competition has increased considerably hence companies are fighting for providing optimum satisfaction to the consumers it has become essential that they take use of such technology on which most of the consumers spend their lot of time (Brockmann, Stieglitz, Kmieciak, and Diederich, 2012). With the rapid expansion and reach of internet in the lives of individuals has influenced companies for adoption of such solutions. It is easier to create attractive portfolio of products and solutions covering the whole spectrum of processes under business (Etim, 2014). There are various kinds of ways in which it can be implemented but most important thing is that company makes effective plans for it. There had been many types of connectivity infrastructure that is present which can be used by the firms for making the solutions operational. There are many kinds of complexities that are associated with the usage of such platforms. This can be in terms of their governance or security policies. All these have to be checked for ensuring success of the whole implementation. In the banking sector this has become one of the essential needs of industry. This is due to the fact that most of the firms have already gone for such implementation and have been successful. For example many mobile applications are designed to hold money in the form of wallets. Financial assistance can be needed by the consumers any time and hence firms needs to ensure that such type of business solution is provided to the consumers. Technologies, platforms that have been used in this regard There are various kinds of platforms and technology that can be used by the company to provide such kind of solutions (Dermish, Kneiding, Leishman and Mas, 2011). One of the biggest technologies in this regard is the mobile technology. Since mobile phones are a commodity that now almost every individual possess thus the reach of such facilities has become more feasible than before. The platform that can be used in this regard is mobile banking apps developed using various software. There are many kinds of transactions that are possible using these mobile Apps. Information is available at these apps for solving any query. For example if the consumer need to know about his or her account balance. He or she can easily go to the app and get information regarding it. These apps must be platform friendly i.e. it must run on most of the operating system platforms. Some of the other basic technology that will be required in this regard is as follows: Internet of things: It is one of the fastest growing technologies in the world and is covering almost everything present within the business. It helps company to connect all its devices to the universal server and hence controlling them from distant place becomes easier (Digitisation is growing rapidly.Grow with it, 2018). This helps in giving solution to the business like if the user needs immediate assistance to his or her locker details which may be present in any other part of the world. Banks can help them in attaching them to their locker and hence they can easily access the data related to it. Cloud computing: This helps company in storing data that can be retrieved from any place. Data stored on cloud can be easily accessed by consumers by just providing user name and password (Verkooij and Spruit, 2013). This helps consumers to access data for which previously consumers need to visit to the bank or ATM. For example last few transaction details. Connectivity and Infrastructure management: This has also helped firms in managing their connectivity with different branches, ATMs and to all its consumers. This has empowered companies in making their marketing to go digital means. This helps company in promoting its products and services at a faster rate and consumer also gets benefitted from it as they can easily get knowledge about the plans and offers given by the banks to them (Feth and Jung, 2012). This helps in adding value to the products and services. It is to be understood that there are many kinds of cost restrictions that are posed to this implementation as this technology is having higher cost of implementation as well as managing it requires It infrastructure that itself is needs a lot of financial resource. Some of the estimated cost that will be involved in this regard is higher. Since the technologies like Cloud and IOT requires a large number of devices to install at all branches of the banks as well as there are many kinds up gradation that will be required from time to time. Developing Apps that is highly secured and technically perfect for use of the company is also a costly process. Some of the cost factors that influence these costs are as follows: Device purchase: It takes a lot of financial resources. Software development: There are many kinds of software and platforms that will be required to develop. App development: developing of App itself requires capital. Maintenance: Maintaining or managing this system requires money since there will be some individuals that are responsible for the doing this (Al-Debei and Avison, 2011). For example if consumer needs assistance on the working of the Apps there must be a person available for this process. Factors that ensures success There are many factors that ensure mobile solution in banking sector is as follows: Understanding consumer needs: There are many kinds of consumers who constantly have various kinds of demands. More the number of satisfied consumers more successful will be the success of any mobile solution. This is what differentiates company from its competitors (Hakanen and Jaakkola, 2012). In retail banking operations, it helps in providing solution to automate common banking activities such as transaction histories, payments automated notification and many other security concerns. Strategic partnership with IT department: Better the partnership between IT department and main banking operators. This helps to share each other resources in a better way so as to reduce the overall cost of implementation (Kandachar and Halme, 2017). This also helps in resolving queries related to the services. It will be beneficial for the bank that it takes use of any company that is providing services related to mobile business solution. This will reduce burden on banks for maintaining and developing technology as per the requirement. Security threat: With the digitalisation of banking one of the biggest concerns that get associated with the companies is regarding threat to the security of the data. There are many kinds of security threats that are associated with the mobile banking solutions (Kourouthanassis and Giaglis, 2012). Some of the most vicious threats in this regard are about phishing, transaction failures, internet failures, system coagulation etc. Less the chances of failure of the whole system more successful will be the implementation. More profitability: If the operational cost through mobile business solution is lesser than the output it has produced than it is considered to be successful. Since in the case of banks it happens that Apps are relatively of lower cost than to hire a person who will perform various operations. Enablers for successful implementation ICT: This is one of the primary enabler for successful implementation of mobile solution to the consumers. ICT helps in bringing efficiency to the work process as well as reducing the overall cost of operations. Better the information and communication system better will be the chances that customer queries can be resolved as well as internal coordination also gets managed (Martin, 2011). This helps in raising the customer satisfaction level which is the primary goal behind implementing such kind of technology. Development plan: It is one of the most crucial enabler since an effective plan always reduces the chances of failing in between. It is essential that a company makes a plan of its development consulting all its shareholders. This helps in raising the standards of mobile banking solution that will be provided to the consumers. The process that will be followed for establishing this network is defined in this plan as well as there is a detailed outline of the road map that will be followed for setting up the whole network. Team size and efficiency: One of the most important enabler in this regard is the kind of team that is going to develop and manage whole system. If the team has skilful employees who are destined to make it a success then the chances of successful implementation increases and hence productive outcomes can be obtained. Apart from this it is also essential that there must be team size that is capable of handling this implementation (MOBILE BANKING, 2018). Change according to the environment: For making the implementation successful it is essential that the system gets modified from time to time according to the requirement (Storbacka, 2011). These changes must be made at regular interval so that company has a competitive edge over others. There are many kinds of factors which needs to be taken care of so as to ensure that these implementation benefits organisation in the longer run. Training: It is essential that all the employees within the organisation get trained regarding ways in which this technology can be used for making their task easier (Mller, Kijl and Martens, 2011). Training also helps in making the employee platform friendly. Such kind of training must be given to the employees on the regular interval so that they can easily understand the complexity of the process. CONCLUSION From the above based file it can be concluded that this is the era of digital business. There are large numbers of consumers that are attached to the mobile technologies and hence it becomes essential for the companies to take use of such technology so as to provide effective solution to the consumers anytime anywhere. Mobile business solution can be beneficial for companies in the banking sector. One of the technologies that can be used in this regard is mobile Apps. These are capable for providing effective business solution to the banks and are highly capable of performing the entire task in a better way. There is huge cost involved in the implementation since the devices that are used in this area are of higher cost. There are many types of factors that ensure the success of the implementation. Apart from this there are several enablers that supports the implementation is successful in the longer run. It is essential that company makes an effective plan for implementation and mai ntenance of the system as per the requirement. REFERENCES Aijaz, A., Aghvami, H. and Amani, M., 2013. A survey on mobile data offloading: technical and business perspectives.IEEE Wireless Communications,20(2), pp.104-112. Al-Debei, M.M. and Avison, D., 2011. Business model requirements and challenges in the mobile telecommunication sector.Journal of Organisational Transformation Social Change,8(2), pp.215-235. 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